Make informed and thoughtful decisions throughout your degree with the help of Arts Academic Advising.
There are many ways you can get the help you need:
Self-serve online advising requests
Advising information desk (mornings)
Virtual drop-in and phone advising (afternoons)
Resources to review before contacting advising
- Arts and COVID-19
- Contact your program/department for questions about your Honours, major, or minor program
- International students and COVID-19
- Admissions to UBC
- High school and post-secondary transfer credit
- Transcripts, student loans, financial support
- UBC Vancouver Housing
- Understand how to add, drop or withdraw from courses.
- Learn what to do if a course is full.
- Visit the self-serve online advising requests page for credit limit increases, graduation checks, year-level promotions, and program changes.
- Explore resources on academic concession.
- Review your degree navigator report.
Advising Information Desk
Bring your clear, concise questions and have them answered by Peer Advisors and Advising staff.
Hours of availability
Mornings, Monday – Friday
9:30 – 11 a.m. Pacific Time
Access
By computer
- Zoom Link: Access the waiting room
- Meeting ID: 612 9193 3491#
- Passcode: 1866#
Zoom is our main platform for all virtual advising. Download the free Zoom app or join via web browser (Google Chrome preferred) on a computer, laptop or mobile device. A strong internet connection is required.
If you leave the virtual waiting room you will lose your place in the queue. If you see the message “the meeting is locked by the host” this means that drop-in has reached capacity and is closed for the day.
For privacy reasons, please do not use your full name or student number when first joining.
Stay attentive to the chat window on Zoom, as we may use it to communicate with you.
By phone
- Dial: (778) 907-2071
- Meeting ID: 612 9193 3491#
- Passcode: 1866#
You’ll be placed on hold as you wait your turn in the queue. You will hear soft music until someone is available to meet with you.
If the info desk reaches capacity and closes for the day, you’ll hear the message: “This meeting has been locked by the host. Goodbye.”
If the info desk has not yet opened for the day, you’ll hear the message: “The meeting has not started. Please wait or try again later”
What to expect once you enter the virtual information desk
- You’ll be asked to identify your reason for contacting Advising. You can pick up to three topics from the following list:
If a topic is hyperlinked, it’s likely that you do not need to wait in line to access the information desk. Instead, simply click the link and you will be directed to a dedicated inquiry form, where you will receive the most efficient service.
- Academic concession
- Credit limit increase
- Year-level promotion
- Adding or removing a program
- Taking a course at another institution (letter of permission)
- Course planning, degree planning, registration assistance
- Graduation check
- Graduation clearance
- Program pending letter request
- Degree Navigator edits
- Referrals
- Goal setting and strategies for success
- Transfer to Arts
- Admission and readmission
- Transfer credit
- Have your question(s) and student number ready. If accessing via computer, stay attentive to the chat window on Zoom, as we may use it to communicate with you.
- Either your question(s) will be answered, or, if your query is complex, you will be offered an advising appointment.
- Leave the meeting and close Zoom, or hang up.
Drop-in advising
Please be prepared with your student number and questions. You can access drop-in by computer or phone, and you will be placed in a waiting room so that we can help students in order of arrival.
Hours of availability
Monday – Friday. 1 – 4 p.m. PST. Drop-in will close early if it reaches capacity
By computer
- Zoom Link: Access the waiting room
- Meeting ID: 687 8621 4056
- Passcode: 236257
Zoom is our main platform for all virtual advising. Download the free Zoom app or join via web browser (Google Chrome preferred) on a computer, laptop or mobile device. A strong internet connection is required.
If you leave the virtual waiting room you will lose your place in the queue. If you see the message “the meeting is locked by the host”, this means that the drop-in has reached capacity and is closed.
While in the waiting room, stay attentive to the chat window on Zoom, as an Advisor may use it to communicate with you.
For privacy reasons, please do not use your full name or student number when first joining.
By phone
- Dial: (778) 907-2071
- Meeting ID: 687 8621 4056#
- Passcode: 236257#
You'll be placed on hold as you wait your turn in the queue. You will hear soft music until someone is available to meet with you.
If drop-in has reached capacity or is not yet open, you will hear a message that it is closed.
Virtual Advising Appointments
Check our list of self-serve online advising services as you may not need to speak with an advisor to get the help you need. Request a 30 minute Zoom appointment to speak with an advisor to ask questions about:
Advising workshops
Get specialized support from advisors in an online group setting.
Contact Arts Academic Advising
Use our self-serve online advising services or contact us through our online form.
Office hours (online only)
Monday – Friday.
9 a.m. – 4:30 p.m. PST
Location
Buchanan D111, 1866 Main Mall, Vancouver, BC
*The office is operating remotely in order to adhere to physical distancing.
View the Arts Academic Advising Local COVID-19 Safety Plan for Buchanan D
Phone
Voicemail 604 827 6887
*Voicemail is monitored once a week and we cannot return any calls at this time, so we will respond through email in approximately 10 business days. Include your name, email and student number in your voicemail.
Arts Peer Advisors monitor the Arts Facebook page on weekdays to answer your advising-related questions. Please do not post personal information.
Department and Program Advisors
All Arts students have access to Arts Academic Advising. In addition:
- Bachelor of Arts (BA) and Bachelor of Fine Arts (BFA) students have access to program-specific advisors. Check your department or program website for contact details.
- Bachelor of International Economics (BIE), Bachelor of Media Studies (BMS), Bachelor of Music (BMus), and Bachelor of Social Work (BSW) students have access to degree-specific advisors.
Department and program advising directory
About Arts Academic Advising
Mission
Working with faculty, academic programs, and campus partners, we guide Arts students as they create their academic pathway — with reflection, intention, and enriched learning experiences — from the faculty’s diverse offerings.
Vision
We strive to be a catalyst for service innovation, furthering purposeful, developmental, and transformative learning for students as they explore the significance and potential of their Arts degree.
Learning
We commit to life-long learning: a transformative process through which we encourage curiosity, refine our praxis, and grow as educators and learners.
Collaboration
We build respectful, proactive and strategic relationships internally and across UBC’s campus community in order to craft successful shared outcomes for all stakeholders.
Empathy
We respectfully acknowledge and value the beliefs, feelings and perspectives of others and believe in their ability to learn, grow and take agency.
Equity
We work intentionally and creatively to learn about and address historical and current systemic issues in fairness and opportunity.
Integrity
We engage in practices that are reliable, principled, and accountable in order to ensure that our work is accurate, relevant and responsive to the dynamic landscape at UBC.
