Academic Conflict

Learn how to best manage academic conflict during an exam clash or hardship, course grade review or disagreement with an instructor.


Exam clashes or hardships

An exam clash happens when multiple exams are scheduled on the same day at the same time.

An exam hardship is defined as three or more end-of-term exams in a 24-hour period.

Update on Proctorio

The UBC Senate has restricted the use of remote invigilation tools, effective March 18, 2021. If you had an exam with Proctorio scheduled, your instructor is working diligently to address this change. They will inform you as soon as they can about any alternative tools that may be used.

Reviewing a course grade

Your assigned standing in a course is determined by a course instructor along with the grading scheme indicated in the course syllabus — either in the form of a final grade (%) or a standing assigned by the University (pass/fail).

If you disagree with your assigned standing, you are encouraged to first discuss the matter with the instructor(s) of the course, when possible.

If the matter remains unresolved following the initial conversation, you may apply for a Review of Assigned Standing.


Disagreement with an instructor

As with many disagreements that arise between individuals, it’s best to approach your instructor to discuss your problem. Visit your instructor during their office hours or arrange for an appointment.

Explain how you see the problem clearly and concisely, listen to your instructor’s perspective, and work together to resolve the problem.

If you’re unable to reach a resolution, make an appointment with the head of the department.

If you have followed these steps and still haven’t reached a resolution, contact Arts Academic Advising or the Office of the Ombudsperson for Students.

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